PTA HELP
Where to report SIM fraud and what evidence to keep
Separate operator action, sim fraud, telecom complaints, financial disputes and crime reports so each issue reaches the right organization.
On this page
Different organizations handle different parts of a SIM-fraud incident. Securing the connection, disputing a transaction and reporting a crime are related tasks, but one report may not complete them all.
Your mobile operator
Ask it to secure the line and investigate unauthorized registration, replacement or porting. Keep a reference and the time of your request. Use our network directory to begin from official support pages.
PTA
Use the complaint guide for a telecom dispute or unresolved operator issue. Keep the previous operator reference and state the action you want reviewed.
Financial provider
If money is involved, contact the bank or wallet immediately through its official channel. Ask it to secure access and record a dispute. Do not wait for the mobile investigation to finish.
Suspected crime
Use current government reporting channels, including the NCCIA complaint portal, where applicable. Older articles may refer to former organisational arrangements. Confirm the current process on the official site; this guide does not guarantee jurisdiction or acceptance.
Evidence checklist
Save a timeline, messages, transaction references, operator responses and relevant receipts. Describe what you directly observed. Do not guess legal sections or alter screenshots to make the case look stronger.
References and next steps
PTA complaint manual · Pakistan Code
General preparation guidance is distinguished from operator-specific requirements. Confirm the requirements for your own transaction with the responsible provider.