SIM SAFETY
Fake family calls and benefit-payment scams
Slow down urgent payment requests, verify a caller independently and avoid identity or OTP requests linked to prizes and benefits.
On this page
A familiar-sounding voice is not enough to verify an urgent request. A scammer may imitate a relative, official or support agent and pressure you to send money or share a code.
Verify through another route
Hang up and call the person using a saved number. Ask a trusted family member to check the story. For a benefit or government-service message, navigate to the organisation's official website yourself.
Watch the requested action
An unexpected demand for an OTP, fingerprint scan, remote-access app or transfer to a personal account needs caution. Do not let a deadline or threatened account closure replace verification.
If you already responded
Contact the provider linked to the exposed account or payment. Change compromised credentials and preserve messages. If a mobile connection changed unexpectedly, contact the operator immediately.
Discuss a family plan
Agree how you will verify urgent money requests. Keep the plan private and choose a method that does not depend only on recognising a voice. Review OTP scam guidance.
References and next steps
General preparation guidance is distinguished from operator-specific requirements. Confirm the requirements for your own transaction with the responsible provider.