SIM GUIDES
A deceased family member’s SIM: what to do
Prepare for an operator conversation about closure or transfer without assuming access to a deceased subscriber’s private accounts.
On this page
Contact the operator to explain that the registered subscriber has died. Ask about closure, account protection or any eligible transfer process. The documents and authorised applicant can depend on the situation.
Prepare for the conversation
Ask which death, identity, relationship or estate-authority documents are required before visiting. Keep original documents safe and submit copies only through a verified process.
Protect linked accounts
A SIM may still receive account-recovery messages. Do not treat possession of the phone as permission to access private email, financial or messaging accounts. Use each provider's process for deceased customers or estate representatives.
Ask for confirmation
Record whether the operator has blocked, closed or transferred the line. Keep the reference number and ask what remains to be completed.
If there is suspected misuse
Explain the evidence to the operator and the appropriate reporting authority. Preserve dates and messages without circulating personal records publicly.
References and next steps
NADRA official services · Operator support directory
General preparation guidance is distinguished from operator-specific requirements. Confirm the requirements for your own transaction with the responsible provider.